Return & Refund Policy
Simple Steps for Returns & Refunds
Return Process:
To initiate a return, please follow these steps:
- Contact our Customer Support Team:
Email: info@cerebra-nootropics.com
Phone: +31616739552 - Provide the following information:
1. Your order number
2. The name of the product you wish to return
3. The reason for the return - Wait for approval:
Our Customer Support Team will review your request and provide you with instructions on how to proceed.
Return Shipping:
You have the right to return your purchase within 14 days of receiving the product, no questions asked. To initiate a return, please ensure the product is unused, in its original packaging, and accompanied by proof of purchase.
Return Address:
Cerebra B.V.
Delfsteplein 36
3013AA Rotterdam
Netherlands
Customers are responsible for the cost of return shipping. We recommend using a trackable and insured shipping method to ensure the safe return of the product. Cerebra is not liable for any lost or damaged items during return transit. Once the returned item is received and inspected, we will process your refund within 10 business days.
For any questions, please contact our customer service team.
Refunds:
Once we receive and inspect the returned product, we will process your refund. Refunds will be issued to the original payment method used for the purchase. Please allow up to 3 days for the refund to appear in your account.
