Free Shipping on orders starting from €150

Customer Help

Our happiness team is always here to assist.

Common purchase queries answered

Orders and Shipping

Yes! However, this does not apply to all of the products we sell. For our wholesale pricelist please send in an inquiry to info@cerebra-nootropics.com.

When signing up to our newsletter, first time customers receive a 15% off their first order! You can apply your discount code directly at the checkout.

We frequently offer limited-time discount codes for specific products or product categories. These codes will be announced in our newsletter, so keep an eye out for them!

Some of our discount codes have restrictions or expiration dates, so be sure to read the terms and conditions carefully before applying them to your order. When applying our discount codes to the checkout, make sure to type the exact code received, as our system is sensitive to capital letters and spaces. 

At Cerebra, we are committed to providing you with the highest quality food supplements and ensuring your complete satisfaction with your purchase. We understand that occasionally, you may need to return a product. Please review our return policy below for details on how to proceed.

Returns Eligibility:

You may return products purchased from Cerebra under the following conditions:

  1. Unopened Packages: Products must be in their original, unopened packaging to be eligible for a return.
  2. Within 14 Days: All returns must be initiated within 14 days of receiving your order.

Return Process:

To initiate a return, please follow these steps:

  1. Contact our Customer Support Team:
    • Email: info@cerebra-nootropics.com
    • Phone: +31616739552
  2. Provide the following information:
    • Your order number
    • The name of the product you wish to return
    • The reason for the return
  3. Wait for approval: Our Customer Support Team will review your request and provide you with instructions on how to proceed.

Return Shipping:

Customers are responsible for the cost of return shipping. We recommend using a trackable and insured shipping method to ensure the safe return of the product. Cerebra is not responsible for any lost or damaged items during the return shipping process.

Refunds:

Once we receive and inspect the returned product, we will process your refund. Refunds will be issued to the original payment method used for the purchase. Please allow up to 3 for the refund to appear in your account.

If you are not satisfied with your order or our service, please do not hesitate to contact our customer service team. We are here to assist you whether you would like to cancel your order or request a refund.

Please note that due to the nature of our products and for hygienic reasons, we do not accept returns.

You can contact our customer service at info@cerebra-nootropics.com at any time to receive further assistance!

After your order has been initiated, our system will automatically send updates to the email address you provided. These emails contain tracking information that will keep you informed about the progress of your order, from processing to shipment and estimated arrival time.

If you have not received any updates via email, it may be due to a typing error or technical issue. If this occurs, please do not hesitate to contact our customer service team for assistance at info@cerebra-nootropics.com. We will work to resolve any issues and ensure that you receive the necessary updates regarding your order

Your order will be processed upon receipt of payment, and a confirmation email with tracking number will be automatically sent to you by our systems.

Please note that our primary shipping partner is Post.nl, and while shipping within the Netherlands typically takes one or two days, orders destined for other parts of Europe may require up to five (working) days for delivery.

Have you not received your order, or is it your package delivery delayed more than two weeks? Please contact us at info@cerebra-nootropics.com to receive further assistance.

We ship all of our orders from our location in the Netherlands. If you require more information about our address, you can find it at the bottom of this page.

Currently, our shipping is limited to the European Union, but we are actively working on expanding our shipping options. We recommend checking our website regularly to stay up to date on any new developments or changes to our shipping policies.

Payment-related questions

Payment

On our website we currently offer the following payment methods:

  • iDeal
  • Credit cards
  • Klarna

We are currently working on expanding our payment methods range to accomodate all of our customers!

When signing up to our newsletter, first time customers receive a 15% off their first order! You can apply your discount code directly at the checkout.

We frequently offer limited-time discount codes for specific products or product categories. These codes will be announced in our newsletter, so keep an eye out for them!

Some of our discount codes have restrictions or expiration dates, so be sure to read the terms and conditions carefully before applying them to your order. When applying our discount codes to the checkout, make sure to type the exact code received, as our system is sensitive to capital letters and spaces. 

Still have doubts or other questions?

Feel free to reach us out and we will be in touch to answer any question you might have.
Free Worldwide shipping

On all orders above €150

Easy 30 days returns

30 days money back guarantee

GMP Standard

Good manufacturing practice

gmp icon
ISO 22000

Internationally Certified

iso-220000-cetrified
Please select your product
This site is registered on wpml.org as a development site. Switch to a production site key to remove this banner.