Orders
Yes! However, this does not apply to all of the products we sell. For our wholesale pricelist please send in an inquiry to info@cerebra-nootropics.com.
When signing up to our newsletter, first time customers receive a 15% off their first order! You can apply your discount code directly at the checkout.
We frequently offer limited-time discount codes for specific products or product categories. These codes will be announced in our newsletter, so keep an eye out for them!
Some of our discount codes have restrictions or expiration dates, so be sure to read the terms and conditions carefully before applying them to your order. When applying our discount codes to the checkout, make sure to type the exact code received, as our system is sensitive to capital letters and spaces.
Due to the nature of our products and for hygienic reasons, we do not accept returns.
However, if you not satisfied with your products or do you have an issue with the order you’ve received, we are always available to assist you!
Please contact us on info@cerebra-nootropics.com for any questions to might have!
If you are not satisfied with your order or our service, please do not hesitate to contact our customer service team. We are here to assist you whether you would like to cancel your order or request a refund.
Please note that due to the nature of our products and for hygienic reasons, we do not accept returns.
You can contact our customer service at info@cerebra-nootropics.com at any time to receive further assistance!
Payment
On our website we currently offer the following payment methods:
- iDeal
- Credit cards
- Klarna
We are currently working on expanding our payment methods range to accomodate all of our customers!
When signing up to our newsletter, first time customers receive a 15% off their first order! You can apply your discount code directly at the checkout.
We frequently offer limited-time discount codes for specific products or product categories. These codes will be announced in our newsletter, so keep an eye out for them!
Some of our discount codes have restrictions or expiration dates, so be sure to read the terms and conditions carefully before applying them to your order. When applying our discount codes to the checkout, make sure to type the exact code received, as our system is sensitive to capital letters and spaces.
Shipping
After your order has been initiated, our system will automatically send updates to the email address you provided. These emails contain tracking information that will keep you informed about the progress of your order, from processing to shipment and estimated arrival time.
If you have not received any updates via email, it may be due to a typing error or technical issue. If this occurs, please do not hesitate to contact our customer service team for assistance at info@cerebra-nootropics.com. We will work to resolve any issues and ensure that you receive the necessary updates regarding your order
Your order will be processed upon receipt of payment, and a confirmation email with tracking number will be automatically sent to you by our systems.
Please note that our primary shipping partner is Post.nl, and while shipping within the Netherlands typically takes one or two days, orders destined for other parts of Europe may require up to five (working) days for delivery.
Have you not received your order, or is it your package delivery delayed more than two weeks? Please contact us at info@cerebra-nootropics.com to receive further assistance.
We ship all of our orders from our location in the Netherlands. If you require more information about our address, you can find it at the bottom of this page.
Currently, our shipping is limited to the European Union, but we are actively working on expanding our shipping options. We recommend checking our website regularly to stay up to date on any new developments or changes to our shipping policies.