Return & Refund Policy
Simple Steps for Returns & Refunds
Return Process
To initiate a return, please follow these steps:
- Contact our Customer Support Team:
Email: info@cerebra-nootropics.com
Our customer service team aims to handle and respond to your email within 24 hours. - Provide the following information:
1. Your order number
2. The name of the product you wish to return
3. The reason for the return - Wait for approval:
Our Customer Support Team will review your request and provide you with instructions on how to proceed.
Return Policy
You can return your order within 14 days of receipt. Returns are only possible when the product is unopened and in its original condition.
To register a return, follow the steps as described on the left or above.
Customers are responsible for the cost of return shipping. We recommend using a traceable and insured shipping method to ensure the safe return of the product. Cerebra is not liable for lost or damaged items during the return process.
Once the returned item has been received and inspected, the refund will be processed within 10 business days.
For questions, you can always contact our customer service.
Refunds
Once we receive and inspect the returned product, we will process your refund. Refunds are issued to the original payment method used at the time of purchase. Please allow up to 10 business days for the funds to appear on your account.
